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Tenant Contact

We are committed to promoting the highest standards of business conduct with unquestioned honesty and integrity. We ensure all tenants with a commitment to provide full compliance with all applicable laws, regulations, codes and standards.

In the event of a beeping alarm, please contact your Property Manager first. You can also download a copy of our Self Help Fact Sheet, or complete the Tenant Help Form to contact us directly.

Self-Help Fact Sheet

In the event of beeping alarms, we have put together a Tenant Self Help Fact Sheet that may assist in resolving the issue.

Frequently Asked Questions

Answers to common questions from tenants in your state.

Tenant Help Form


If you are a tenant and having smoke alarm issues, you must take pictures or video of the faulty or damaged alarms and upload using our Tenant’s Contact form below.


25th March 2020

Firstly, we are still open!

As you are aware, stage two government restrictions come into effect midnight 24th March 2020, however 1300 Smoke Alarms is operational and providing essential Smoke Alarm Safety Services for tenants, landlords and real estate agents during this COVID-19 outbreak.

At present, we are experiencing a high volume of urgent work orders and due to access issues into properties, there maybe slight delays in our attendance. Please be assured we are doing our very best during these unprecedented times.

Important Updates

We take the safety of your tenants, your staff and our technicians very seriously and have adopted the following processes to ensure our inspections continue:

  • Our technicians carry masks, gloves and hand sanitiser and follow responsible cleaning and hygiene measures before and after inspections.
  • Before entering a property we will ask all tenants to make sure they are happy for us to enter their property when they are home.
  • Our technicians adhere to all social distancing policies advised by the Government.
  • We offer tenants the option to step outside while the inspection is taking place if this makes them feel more comfortable.
  • If you are aware of any tenants self-isolating or showing symptoms please let us know.
  • If key collections change or your business operating hours change or you close please let us know.
  • If you can inform your tenants that our service is essential during these times and if they can allow us reasonable access as required by legislation.

We will send regular updates to ensure you are informed of any changes. For more information contact 1300 766 532 or email info@1300smokealarms.com.au

We trust that we have your understanding and patience at this time to ensure we can continue our inspections to make all properties safe.


Ian Roche
1300 Smoke Alarms