By engaging 1300 Smoke Alarms, agent/owner or representative of either party agree to all the following terms and conditions.

1300 Smoke Alarms Pty Ltd, also referred to as 1300 Smoke Alarms or simply 1300.

Ceiling Height

Due to OH&S Standards our technicians carry ladders enabling them to safely work on smoke alarms located on ceilings with a maximum ceiling height of 3 metres (10ft). The standard Australian ceiling height is 2.4m (8ft). Ceiling heights in excess of 3m would require the use of further safety equipment and may need to be quoted separately. Re-attendance fee of $80 will apply plus cost of scaffold if required.

Security Systems

If the Smoke Alarms are integrated into a Security System, 1300 will not service these alarms and 1300 will install a stand-alone alarm next to this alarm to make the property compliant with Australian and State Legislation Standards.

Fire Panel

If the Smoke Alarms in the property are connected to a Fire Panel that is managed or connected to a fire service, 1300 will not service these alarms.

Asbestos Policy

Property Owners and Managers must notify 1300 on all work orders if they are aware of the existence of asbestos in the property. 1300 will determine if suitable to attend and/or service/install or replace alarms.

Qld Interconnection Alarm Warranty

This Qld Warranty applies only to clients that have installed interconnected Smoke Alarms for 2022 Legislation within Queensland by 1300, and have a current paid 1300 annual service. The warranty period commences from the first date of the original install (term date). The warranty period ends at the expiration of the term date or before as outlined below.

Qld Terms of Warranty

Brooks Alarms and Cavius Alarms are 10 years from term date. Emerald Alarms are 7 years from term date.

What’s included in this Qld cover?

1300 provides an in-home warranty (warranty) against faulty material or workmanship, resulting in beeping and non-functioning alarm/s. If alarm/s are found to be defective, 1300 will repair or replace the unit/s under warranty without charge to you subject to our exclusions.

What are the Qld warranty exclusions?

This warranty applies to reasonable and normal conditions of use only.

It does not include damage because of misuse, neglect, insects, rodents, batteries, missing or stolen alarm/s, unauthorised deconstruction or dismantling of the alarm/s or water damage (home insurance may cover these items). If the property is outside of 80km from Brisbane GPO, we cannot offer an in-home warranty service and the defect alarm/s must be returned to 1300 for repair or replacement. Alarm/s and will be delivered once repaired or replaced.

This warranty does not cover leaking pipes or storm water damage of alarms or acts of God. Replacement of these alarms will not be covered under the warranty and a replacement charge/quote will be forwarded to the owner and can be claimed under home insurance cover.

Third Party Installed Alarms Warranty

1300 will service and maintain any alarm/s installed by a third Party when enrolled in our annual maintenance service each year. If the smoke alarm/s are found to be defective, we will attempt to repair at no cost, however if not possible, we will provide a quote to replace these alarm/s to ensure compliance. The alarm/s will be left on the kitchen bench the third party or owner to replace under their original warranty. A temporary alarm will be installed to ensure property and occupants are safe. If the quote is approved, 1300 will attempt to find the exact brand installed, however if not available or practical we will provide compatible/similar smoke alarm/s.

This warranty is in leu of any other warranty either expressed or implied.

Qld Smoke Alarm Interconnection Legislation

If we identify prior to installation day more alarm/s need to be installed, 1300 reserve there right to cancel the initial Quote and reissue a new Quote.

Once a property has been upgraded to the new legislation, the annual service fee will increase.

Holes and Marks

We attempt to provide a professional finish after each service, however 1300 will not be held responsible for plastering or painting the discoloured marks left on the ceiling or colour matching the paint after relocating, installing or removing alarms. This is the responsibility of the owner.

Warranty NSW

1300 offer a Standard 5 Year Smoke Alarm Warranty on all Smoke Alarms installed by 1300 Smoke Alarms for properties paid & enrolled (each year) in any Annual Service Plan.

What are the NSW warranty exclusions?

This warranty applies to reasonable and normal conditions of use only.

It does not include damage because of misuse, neglect, insects, rodents, batteries, missing or stolen alarm/s, unauthorised deconstruction or dismantling of the alarm/s or water damage (home insurance may cover these items). If the property is outside of 50km from Sydney GPO, we cannot offer an in-home warranty service and the defect alarm/s must be returned to 1300 for repair or replacement. Alarm/s and will be delivered once repaired or replaced

This warranty does not cover leaking pipes or storm water damage of alarms. Replacement of these alarms will not be covered under the warranty and a replacement charge/quote will be forwarded to the owner and can be claimed under their home insurance.

Change of Ownership?

This warranty is transferable to subsequent owners, however 1300 must be notified within 7 days of change of ownership otherwise warranty is void. The property must be enrolled and paid in our annual service each year to be eligible for the warranty. If not, there will be an attendance fee of $80 plus GST payable plus the cost to replace or repair the alarm/s.

Invoice Terms

By engaging the services of 1300 Smoke Alarms, you are agreeing to the following payment terms:

1. Same day as service/installation or prior too for owners/landlords
2. 30 days from invoice date for Agents (unless prior arranged)
3. Any properties outside of these trading terms will no longer be covered under the compliance program and all risk and liability will be transferred back to the agent and/or the owner.
4. Overdue invoices may result in referring to a Credit Agency once a reasonable reminder notice has been served upon.
5. If we have received a work order or a request to inspect a property and after having inspected this property the Property Manager or owner change their mind, or you lose the management, then this service fee is still payable.
6. If an electrical quote is not approved, the service fee is still payable.
7. The delivery method for all invoices/reports is via email only.
8. Ownership of the smoke alarms supplied does not pass to the customer until payment for those smoke alarms is made. This applies even if the customer has taken possession of the smoke alarms and they have been installed in the property on credit terms. If payment is not received within a reasonable time frame, we reserve the right to enter the property and remove the smoke alarms as the rightful ownership of these smoke alarms remains with 1300.

24 Hour Emergency Service   Download PDF Version

1. Our Standard Service inclusions are offered for subscribed and fully paid properties Monday to Friday between 8am and 5pm in Queensland and New South Wales.
2. Our 24-Hour Emergency Service is for Smoke Alarms only, where an enrolled property is:
   • subscribed and fully paid under any 1300 annual paid subscription; and
   • located within an 80km radius of the general post office in Brisbane if we are required to physically attend.
3. Our 24-Hour Emergency Service can be accessed via:
   • www.1300smokealarms.com.au/tenant; or
   • by calling 1300 766 532. A mobile phone number will be given for further assistance.
4. The online emergency service is available 365 days a year and contains helpful videos, tips and user manuals to assist tenants in disarming the alarm/s. The after hours emergency phone support is available from 5.01pm to 7.59am Monday to Friday and on weekend. This maybe limited on public holidays, Christmas Day or other occasions where there is peak load due to a weather event or natural disaster or telecommunication issues beyond the control of 1300 and 1300 cannot be held liable in any of these events. The tenant may need to leave a message for the technician to call back with support.
5. 1300 will not be liable for (and you release 1300 from all Claims in respect of) any costs (including Third Party call out fees or alarms) incurred by the agent/tenant as a result of or in connection with the agent/tenant being unable to access or utilise the 24 Hour Emergency Service for any reason.
6. An emergency call out fee is payable ($175) if we have to attend a property for any of the following reasons between the hours of 5pm and 8am Monday to Friday or on weekends:
   • If the tenant has viewed the online support material and watched the video’s and read the manuals on how to disarm a beeping smoke alarm/s and is unable to disable or silence the beeping alarm causing us to physically attend the property; and
   • If the tenant has been contacted by a 1300 technician and still cannot disarm the beeping smoke alarm/s causing us to physically attend the property; or
   • If the faulty/beeping alarms have been installed by a third party even if there is an annual subscription; or
   • It has been determined that the alarms have been modified in any way by the tenants causing us to physically attend the property to make the property safe.
7. Without limiting any other provision of this Agreement, we may replace a Smoke Alarm/s in the Enrolled Property with a different brand of Smoke Alarm/s as part of the 24 Hour Emergency Service. 1300 is not liable (and you release 1300 from any Liability suffered or incurred) in respect of any difference in the costs of the Smoke Alarm/s installed compared to the cost of a Smoke Alarm/s that may have been available but for the emergency circumstances even if under warranty by a third party. No agent approval will be sort.
8. These terms will form part of the existing annual service agreement. The 24-Hour Emergency Service is an additional service to any fully paid annual subscription.

Electrical Defects

Electrical Defects must be repaired within 14 days. We require your approval before any electrical rectification work can commence (subject to your Annual Service Plan). Electrical rectification are subject to 1300 gaining access and no legal responsibility will be taken by 1300 , its agents/employees/contractors or directors whilst waiting for approval or whilst waiting to gain access into the property.

Faulty Alarms

When we replace old, faulty or expired alarms, 1300 do not retain these alarms as this poses a biohazard risk. Due to this recommendation, 1300 disposes of alarms daily and we do not keep old alarms. 1300 will not be held responsible if the property owner or agents wants old alarms. This request must be stated prior to inspection in writing 

Holes and Marks

We attempt to provide a professional finish after each service, however 1300 will not be held responsible for plastering or painting the discoloured marks left on the ceiling or colour matching the paint after relocating, installing or removing alarms. This is the responsibility of the owner.

Owner Electrician

If an owners choose to use their own electrician to install alarms, they must provide 1300 with a compliance certificate to prove the work has been completed as per legislation. There will be a re-attendance fee of $80 if we are required to provide a compliance certificate.

Qld Price List and Fees Click Here

NSW Price List and Fees Click Here

Corded Windows

If you are enrolled in Smoke Alarm Bundle Package that includes a Window Cord inspection, we will attempt to de-tangle all cords, however if we find the tangles/knots too complex and beyond fixing, we will leave that window with an approved cleat and warning label. It is the responsibility of the owner/agent to de-tangle the cords.

Cost to install cleats and labels per window start from $5. (refer to your Annual Service Plan)

We do not repair blinds, we only inspect and make cords compliant to ACCC Legislation. We will not be held responsible if the blind or window covering that we are making compliant breaks or falls apart due to age or wear and tear. This is not the responsibility of 1300 and the cost to replace or repair this window covering is the cost of the owner/agent or tenant.

If we are required to install cleats or warning labels, you agree for us to screw into wooden frames and/or concrete walls to ensure the blind windows are compliant and secure.

Safety Switches

If you have chosen a Smoke Alarm Bundle Package that includes a Safety Switch inspection, we may be required to test this switch/es which in turn may temporarily turn the power off to the property for a short period of time.

We will not be held responsible if any of the following events occur after the power has been turned off:

• If computers lose data or will not turn back on
• If TV’s no longer turn on
• If fridges no longer turn back on and all food is lost
• If lights do not turn back on or any electrical appliance does not work or if the power does not turn back on (as this indicates a fault)

1300 and its agents/employees/contractors and directors will not be held responsible for replacement of any of these items. If power does not turn back on, we will notify the managing agent immediately.

General

The report issued by 1300 certifies compliance or non compliance at the time of our inspection only with all relevant Federal and State Legislative requirements.

1300, its agents/employees/contractors and directors will not be held responsible if any of the compliance items including Smoke Alarms, Safety Switches or Corded Windows have been tampered with, removed or damaged by the tenant/agent/owner or any other party after our inspection has taken place. 1300 Smoke Alarms will not be held responsible whist waiting for a work order to be issued, or if a tenant will not allow access, or if a reasonable time has not been given to attend.

1300, its agents/employees/contractors and directors will not be held responsible for any damage an alarm may create due to it faulting to any of the buildings structure, ceilings, walls, paint, wallpaper or carpet. This costs and rectifications can be claimed under the owners insurance.

The information contained on our website or document/s provide general guidance and information only. Readers should not act or omit to act solely on the basis of anything contained on our website or documents. In relation to a particular matter, you should seek appropriate professional advice. 1300 and its agents/employees/contractors and directors expressly disclaim liability, whether in negligence or otherwise, for any act or omission resulting from reliance on information contained on our website or document/s or reports for any consequence of such act or omission.

1300 Smoke Alarms Pty Ltd. Insurance Policy No: SMK106001466.

RFC = Required for Compliance
NRFC = Not required for Compliance

All quotes are valid for 30 days unless noted. All prices include GST and are subject to change