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Terms & Conditions

Terms & Conditions

​By engaging 1300 Smoke Alarms, you agree to the following terms and conditions.

1300 Smoke Alarms Pty Ltd, also referred to as 1300 Smoke Alarms or 1300.

Ceiling Height

Due to OH&S Standards our technicians carry ladders enabling them to safely work on smoke alarms located on ceilings with a maximum ceiling height of 3 metres (10ft). The standard Australian ceiling height is 2.4m (8ft). Ceiling heights in excess of 3m would require the use of further safety equipment and may need to be quoted separately.

Security Systems

If the Smoke Alarms are integrated into a Security System, we will not service these alarms and will install a stand alone alarm next to this alarm to make the property compliant with Australian and State Legislation Standards.

Fire Panel

If the Smoke Alarms in the property are connected to a Fire Panel that is managed or connected to the fire service we will not service these alarms.

Asbestos Policy

Property Owners and Managers must notify 1300 Smoke Alarms on all work orders if they are aware of the existence of asbestos in the property so we can determine if suitable to attend and replace.

2022 Qld Smoke Alarm Legislation

Alarms installed for current Queensland Legislation will need to be replaced prior to 1st January 2022 in order to comply with The Fire and Rescue Services (Domestic Smoke Alarms) Amendment Act 2016.

From 1st January 2022 in all domestic dwellings leased or sold, new laws require the installation of photoelectric interconnected smoke alarms, in all bedrooms, hallways, and on every storey. Smoke Alarms must be hardwired or powered by a stand alone non-removable 10-year battery that contains wireless radio frequency technology to ensure all alarms are interconnected.

If a quote has been provided by our office or online to bring the property up to new 2022 Standards, we reserve the right to change this quote at any time if it has been identified that extra alarm/s may need to be installed for any of the following reasons:

  • If there are further rooms or levels that require alarm/s.
  • If there were locked doors at our previous inspection and now these room/s require alarm/s.
  • If more work is required whilst on site due to unforeseen asbestos being found.
  • If there has been a clear IT glitch and further alarm/s are required.
  • If the property contains a study or other room types that are now used for people to sleep in (since our last attendance) requires extra alarm/s.

On installation day if we identify more alarm/s need to be installed we will always call the property manager for approval. If we identify prior to installation day more alarm/s need to be installed we reserve the right to cancel the initial Quote and reissue a new Quote.

The brand of Smoke Alarm to be installed will be chosen by 1300 Smoke Alarms and will comply with QLD 2022 Legislation and AS3786:2014. Alarms must be installed all at the same time and all be the same brand type to ensure wireless interconnection is achieved.

Once a property has been upgraded to the 2022 Legislation, the annual service fee will increase by $20 on the Smoke Alarm Standard Plan and $30 on the Smoke Alarm Bundle Plan. The Smoke Alarm Plus Plan will not be available and you will be re-enrolled into the Smoke Alarm Standard Plan unless further arrangements have been agreed prior to the alarm upgrade.

Payment Plans are subject to our approval process and are subject to further fees and charges.

If we attend for a sale and find the property already has compliant smoke alarms a fee of $99 will apply to issue a Compliance Certificate.

Standard Alarm Warranty

We offer a Standard 5 Year Smoke Allarm Warranty on all Smoke Alarms installed by 1300 Smoke Alarms for properties paid & enrolled (each year) in any Annual Service Plan.

This Standard Warranty does not cover malicious damage caused by tenants, or if they have been tampered with, removed or go missing after our service. Replacement of these alarms will not be covered under the standard warranty and a replacement charge will be forwarded to the tenant for payment.

You must be enrolled in a current 1300 Smoke Alarms Annual Service Plan (each year) to ensure the following:

  • FREE call outs
  • FREE faulty alarm replacements

If you are no longer enrolled in a current 1300 Smoke Alarms Annual Service Plan (each year) then:

  • The 5 year warranty still applies, but a call out fee of $80 (plus GST) applies to attend, inspect and replace any alarms.

Qld 2022 Alarm Warranty

Queensland properties only. Once your property has been upgraded to 2022 Legislation Standards, you must refer to your invoice/quote as to the alarm warranty you have selected. We offer a 5 year warranty and a extended 10 year warranty that includes FREE faulty alarm replacements. Excludes alarms that expire.

This Qld 2022 Warranty does does not cover malicious damage caused by tenants, or if they have been tampered with, removed or alarms that go missing after our service. Replacement of these alarms will not be covered under our Qld 2022 Alarm Warranty and a replacement charge will be forwarded to the tenant for payment.

You must be enrolled in a current 1300 Smoke Alarms Annual Service Plan (each year) to ensure the following:

  • FREE call outs
  • FREE faulty alarm replacements

If you are no longer enrolled in a current 1300 Smoke Alarms Annual Service Plan (each year) then:

  • The 5 year warranty still applies, but a call out fee of $80 (plus GST) applies to attend, inspect and replace any alarms.
  • The extended 10 year warranty reverts to a 5 year warranty, and a call out fee of $80 (plus GST) applies to attend, inspect and replace any alarms.

Invoice Terms

By engaging the services of 1300 Smoke Alarms, you are agreeing to the following payment terms:

  1. Same day as service/installation or prior too for owners/landlords
  2. 30 days from invoice date for Agents (unless prior arranged)
  3. Any properties outside of these trading terms will no longer be covered under the compliance program and all risk and liability will be transferred back to the agent and/or the owner.
  4. Overdue invoices may result in referring to a Credit Agency once a reasonable reminder notice has been served upon.
  5. If we have received a work order or a request to inspect a property and after having inspected this property the Property Manager or owner change their mind, or you lose the management, then this service fee is still payable.
  6. If an electrical quote is not approved, the service fee is still payable.
  7. The delivery method for all invoices/reports is via email only.

Electrical Defects

Electrical Defects must be repaired within 14 days. We require your approval before any electrical rectification work can commence (subject to your Annual Service Plan). Electrical rectification are subject to us gaining access and no legal responsibility will be taken by 1300 Smoke Alarms, its agents/employees/contractors or directors whilst waiting for approval or whilst waiting to gain access into the property.

Faulty Alarms

When we replace old, faulty or expired alarms, we do not keep these alarms as this poses a hazard risk. Manufactures state that Ionisation type alarms must be disposed of with less than 10 in a batch to avoid them becoming classed as radioactive waste. Due to this recommendation, 1300 Smoke Alarms disposes of every alarm we replace each day (either photoelectric or ionisation) and we do not keep old alarms. 1300 Smoke Alarms will not be held responsible if the property owner or agents wants these old alarms, this request must be stated prior to removal in writing and we will leave the old alarms at the property on the kitchen bench.

Any faulty or expired smoke alarms installed will need to be removed and replaced with alarms that are compliant with 2022 Queensland interconnection Legislation. 

Holes and Marks

We attempt to cover any holes that are left in the ceiling from relocating, installing or removing alarms, however will not be held responsible for plastering over the holes or colour matching the paint if this is not possible.

Owner Electrician

If owners choose to use own electrician, they must provide us with a compliance certificate to prove the work has been completed so we can add to our compliance database. There may be a re-attendance fee if this certificate is not provided.

Corded Windows

If you are enrolled in Smoke Alarm Bundle Package that includes a Window Cord inspection, we will attempt to de-tangle all cords, however if we find the tangles/knots too complex and beyond fixing, we will leave that window with an approved cleat and warning label. It is the responsibility of the owner/agent to de-tangle the cords.

Cost to install cleats and labels per window is $5 unless otherwise agreed in your Annual Service Plan.

We do not repair blinds, we only inspect and make cords compliant to ACCC Legislation. We will not be held responsible if the blind or window covering that we are making compliant breaks or falls apart due to age or wear and tear. This is not the responsibility of 1300 Smoke Alarms and the cost to replace or repair this window covering is the cost of the owner/agent or tenant.

If we are required to install cleats or warning labels, you agree for us to screw into wooden frames and/or concrete walls to ensure the blinds.windows are compliant and secure.

Safety Switches

If you have chosen a Smoke Alarm Bundle Package that includes a Safety Switch inspection, we may be required to test this switch/es which in turn may temporarily turn the power off to the property for a short period of time.

We will not be held responsible if any of the following events occur after the power has been turned off:

  • If computers lose data or will not turn back on
  • If TV’s no longer turn on
  • If fridges no longer turn back on and all food is lost
  • If lights do not turn back on or any electrical appliance does not work or if the power does not turn back on (as this indicates a fault)

1300 Smoke Alarms and its agents/employees/contractors and directors will not be held responsible for replacement of any of these items.

PLEASE NOTE: If power does not turn back on we will notify the managing agent or owner immediately.

General

1300 Smoke Alarms, its agents/employees/contractors and directors will not be held responsible if any of the compliance items including Smoke Alarms, Safety Switches or Corded Windows have been tampered with, removed or damaged by the tenant/agent/owner or any other party after our inspection has taken place. 1300 Smoke Alarms will not be held responsible whist waiting for a work order to be issued, or if a tenant will not allow access, or if a reasonable time has not been given to attend.

The information contained on our website or document/s provide general guidance and information only. Readers should not act or omit to act solely on the basis of anything contained on our website or documents. In relation to a particular matter, you should seek appropriate professional advice. 1300 Smoke Alarms and its agents/employees/contractors and directors expressly disclaim liability, whether in negligence or otherwise, for any act or omission resulting from reliance on information contained on our website or document/s or for any consequence of such act or omission.

1300 Smoke Alarms Pty Ltd. Insurance Policy No: SMK106001466.

RFC = Required for Compliance
NRFC = Not required for Compliance

All quotes are valid for 30 days unless noted. All prices include GST and are subject to change.