By engaging 1300 Smoke Alarms, agent/owner or representative of either party or tenants agree to all the following terms and conditions. 1300 Smoke Alarms Pty Ltd, also referred to as 1300 Smoke Alarms or simply 1300.

Ceiling Height

To comply with OH&S standards, our technicians are equipped with ladders that allow safe access to smoke alarms installed on ceilings up to a maximum height of 3 metres (10 ft). The standard ceiling height in Australia is 2.4 metres (8 ft).

For ceilings higher than 3 metres, additional safety equipment or taller ladders are required, which may involve an extra technician for support. In such cases, a $150 re-attendance fee will apply. This fee covers:

Additional labour
Transporting and manually carrying extended A-frame ladders via fire stairs (due to incompatibility with lifts)
Safety supervision during the job

If a ladder is still insufficient, the use of scaffold will be quoted separately.

Security Systems

If the Smoke Alarms are integrated into a Security System, 1300 will not service these alarms and 1300 will install a stand-alone alarm next to this alarm to make the property compliant with Australian and State Legislation Standards.

Fire Panel

If the Smoke Alarms in the property are connected to a Fire Panel that is managed or connected to a fire service, 1300 will not service these alarms.

Asbestos Policy

Property Owners and Managers must notify 1300 on all work orders if they are aware of the existence of asbestos in the property. 1300 will determine if suitable to attend and/or service/install or replace alarms.

Warranty Package for Agents and Landlords (Qld Only)

The 1300 Smoke Alarm Warranty Package is based on the alarm manufacturer’s warranty terms and conditions and period of cover, depending on the brand and model of alarm installed. If you are enrolled in the 1300 Smoke Alarms Warranty Annual Package, we will warranty all brands in your dwellings, even if installed by a third party and arrange for a replacement or repair to that alarm at no additional cost to you if warranty conditions are satisfied. PLEASE NOTE: All alarms sold in Australian must comply to AS3786 standards which includes a visible 10-year expiry date on the alarm, however this date does not refer to the manufacturer’s warranty period. Warranty Conditions Covered:

Defective Alarms: If your smoke alarm experiences manufacturing defects within the warranty period specified by the manufacturer, such as failing to sound or malfunctioning during normal use, the manufacturer’s warranty will cover the repair or replacement.

Warranty Conditions NOT Covered:

Outside Warranty Period: If the smoke alarm is outside of the manufacturer’s warranty period, any repairs or replacements will incur additional costs.
Additional Items: If your smoke alarm is physically damaged, missing, broken clips, tampered with, damaged due to power surges, electrical storm damage, water damage, incorrect power current, infestation (vermin or insect), incorrect electricity installation, general misuse or normal wear and tear. If it’s an existing wiring issue that is causing the alarms to malfunction.
No annual service: If your property is not enrolled in a paid 1300 annual service.

Warranty Period:

The warranty period is determined by the manufacturer and is based of the manufacture date on the alarm or date installed. Most smoke alarms have a limited manufacturer’s warranty, depending on the model and brand. This is a current indication of warranty dates by leading smoke alarm manufacturers however, this may change from time to time depending on manufacturers terms and conditions. The warranty period commences from the first date of the original install or manufacture date on the alarm (term date). The maximum warranty period offered by 1300 Smoke Alarms ends at the expiration of the term date as outlined below.

Years	Brands
3	Siterwell, Guardian, Detector Inspector, Lucci, Anka, Watch, Interconnect Smoke Alarm, Photoelectric Smoke Alarms, Three Summit or any generic online internet smoke alarm brand
5	Clipsal, Brooks, FirePro, LeGrand, Quell
7	Matalec, Voltex, Emerald, Cavius, Lifesaver, PSA, Red, Trader

Qld Smoke Alarm Interconnection Legislation (2022 – 2027)

If we identify prior to installation day more alarm/s need to be installed, 1300 reserve there right to cancel the initial Quote and reissue a new Quote. If we attend and identify that more alarms are required you agree to pay for the additional costs as we cannot fully determine the exact layout of your property until we are onsite. Once a property has been upgraded to the new legislation, the annual service fee will be applied to your invoice to ensure your annual service plan.

Holes and Marks

We attempt to provide a professional finish after each service, however 1300 will not be held responsible for plastering or painting the discoloured marks left on the ceiling from screw holes or other holes or colour matching the paint after relocating, installing or removing alarms. We will also not be liable for any screw holes for cleates installed on window frames if metal, wood, or timber and if owners want them moved, removed or relocated. This is the responsibility of the owner.

Limitation of Liability

The 1300 Technician/Electrician shall not be held liable for any damage, loss, or defect arising from the existing condition, deterioration, or wear and tear of the dwelling, including but not limited to ceilings, walls, floors, tiles, lights, fixtures, or fittings. The Technician’s liability is strictly limited to direct damage caused solely by their own negligent actions during the performance of services—such as physical damage to property resulting from the improper use of tools or equipment (e.g., ladder use). Under no circumstances shall the Technician be responsible for pre-existing damage or conditions that may contribute to or result in damage during or after the service.

Smoke Alarm Warranty (NSW)

If your property is enrolled in our NSW Smoke Alarm Warranty program the following conditions apply: Warranty Conditions Covered:

Defective Alarms: If your smoke alarm experiences manufacturing defects within the warranty period specified by the manufacturer, such as failing to sound or malfunctioning during normal use, the manufacturer’s warranty will cover the repair or replacement if you are enrolled in our warranty plan.

Warranty Conditions NOT Covered:

Outside Warranty Period: If the smoke alarm is outside of the manufacturer’s warranty period, any repairs or replacements will incur additional costs.
Additional Item: If your smoke alarm is physically damaged, missing, broken clips, tampered with, damaged due to power surges, electrical storm damage, water damage, incorrect power current, infestation (vermin or insect), incorrect electricity installation, general misuse or normal wear and tear.
No annual service: If your property is not enrolled in a paid 1300 annual service or not enrolled in our warranty program, there will be additional costs for repairs or replacements of all alarms.

Warranty Period:

The warranty period is determined by the manufacturer and is based of the manufacture date on the alarm. Most smoke alarms have a limited manufacturer’s warranty, depending on the model and brand.

Change of Ownership

This warranty is transferable to subsequent owners, however 1300 must be notified within 7 days of change of ownership otherwise warranty is void. The property must be enrolled and paid in our annual service each year to be eligible for the warranty. If not, there will be an attendance fee of $80 plus GST payable plus the cost to replace or repair the alarm/s.

Invoice Terms

By engaging the services of 1300 Smoke Alarms, you are agreeing to the following payment terms:

Same day or prior for landlords/owners for all installations/services

30 days from invoice date for Real Estate Agents (unless prior arranged)

Any properties outside of these trading terms will no longer be covered under the compliance program and all risk and liability will be transferred back to the agent and/or the owner.

Overdue invoices may result in referring to a Credit Agency once a reasonable reminder notice has been served upon.

If we have received a work order or a request to inspect a property and after having inspected this property the Property Manager or owner change their mind, or you lose the management, then this service fee is still payable.

If an electrical quote is not approved, the service fee is still payable.

The delivery method for all invoices/reports is via email only.

Ownership of the smoke alarms supplied does not pass to the customer until payment for those smoke alarms is made. This applies even if the customer has taken possession of the smoke alarms and they have been installed in the property on credit terms. If payment is not received within a reasonable time frame, we reserve the right to enter the property and remove the smoke alarms as the rightful ownership of these smoke alarms remains with 1300.

After Hours Emergency Service (Qld) Our Standard Service inclusions are offered for subscribed and fully paid properties Monday to Friday between 8am and 5pm in Queensland. Our After Hours Emergency Service is for Smoke Alarms only, where an enrolled property is:

subscribed and fully paid under any 1300 annual paid subscription; and
located within an 80km radius of the general post office in Brisbane if we are required to physically attend.
After Hour Emergency Service can be accessed via: www.1300smokealarms.com.au/tenant or 1300 766 532 . A mobile phone number will be provided for assistance.

The Online Service is available 24-7 and contains helpful videos, tips and user manuals to assist tenants in disarming the alarm/s via the website. After hours emergency phone support is available Weekdays 5.00pm to 11pm and Weekends 7am to 11pm. This phone support may not be available on public holidays, christmas day or other occasions where there is peak load due to a weather event or a natural disaster or where telecommunication issues exist or any issue that are beyond the control of 1300. Tenants may be required to leave a message, explaining the issues and wait for a reply call. If you do not receive a call back within 15 minutes we require you to also lodge a beeping request through our online form www.1300smokealarms.com.au/tenant with full details and pictures of the request. 1300 will not be liable for (and you release 1300 from all claims in respect of) any costs (including third party call out fees or new alarms) incurred by the agent/tenant as a result of or in connection with the agent/tenant being unable to access or utilise the After Hours Emergency service for any reason. If a tenant calls a third party to attend to a beeping alarm because they are unable to contact 1300 after hours support through the online or telephone support or did not receive a response, the maximum compensation payable to a third party by 1300 is $99 plus GST. No further monies will be payable by 1300 and it is the responsibility of the tenant/agent to pay the additional costs if the third party bill exceed this amount. The compensation amount will only be paid if the tenant has made every reasonable attempt to contact 1300 by completing both the online contact form with details and pictures and by calling the after hours mobile phone and leaving a message and text message during the operational hours of the after hours service. If this process is not followed then 1300 will not be liable to pay any compensation to the tenant/agent and the full amount of the third party bill will be the full responsibility of the tenant/agent. An emergency call out fee maybe payable ($175 plus GST) if we have to attend a property for any of the following reasons between the hours of 5pm to 11pm Weekdays and 7am to 11pm Weekends:

If the tenant has not viewed the online support material and made no attempt to disarm, disable or silence the beeping alarm causing us to physically attend the property; and
If the tenant has been contacted by a 1300 technician and has not followed reasonable requested to assist in disarming, disabling or silencing the beeping smoke alarm/s causing us to physically attend the property; or
If the faulty/beeping alarms have been installed by a third party even if there is an annual subscription; or
It has been determined that the alarms have been modified in any way by the tenants causing us to physically attend the property to make the property safe.

Without limiting any other provision of this Agreement, we may replace a Smoke Alarm/s in the Enrolled Property with a different brand of Smoke Alarm/s as part of the After Hours Emergency Service. 1300 is not liable (and you release 1300 from any Liability suffered or incurred) in respect of any difference in the costs of the Smoke Alarm/s installed compared to the cost of a Smoke Alarm/s that may have been available but for the emergency circumstances even if under warranty by a third party. No agent approval will be sort. If we have to change a smoke alarm whilst attending an after hours call out, the cost of the alarm will be our standard alarm price plus a $100 emergency call out premium installation fee. All paid properties are eligible to be enrolled in the after hours emergency service. Please check first with 1300 to ensure you are indeed eligible. 1300 may change or modify these service at its full discretion.

Electrical Defects

Electrical Defects must be repaired within 14 days. We require your approval before any electrical rectification work can commence (subject to your Annual Service Plan). Electrical rectification are subject to 1300 gaining access and no legal responsibility will be taken by 1300 , its agents/employees/contractors or directors whilst waiting for approval or whilst waiting to gain access into the property.

Inspections

1300 shall not be held liable for any damages, losses, penalties, or claims arising from the failure to attend, perform, or complete any inspection, for any reason whatsoever, including but not limited to scheduling conflicts, oversight, sickness, force majeure events, or communication errors. In the event of a missed inspection, 1300’s liability shall be limited strictly to rescheduling the inspection at a mutually convenient time only, subject to availability.

Electrical Defects

Faulty Alarms

When we replace old, faulty or expired alarms, 1300 do not retain these alarms as this poses a biohazard risk. Due to this recommendation, 1300 disposes of alarms daily and we do not keep old alarms. 1300 will not be held responsible if the property owner or agents wants old alarms. This request must be stated prior to inspection in writing

Owner Electrician

If an owners choose to use their own electrician to install alarms, they must provide 1300 with a compliance certificate to prove the work has been completed as per legislation. There will be a re-attendance fee of $80 if we are required to provide a compliance certificate. All prices are subject to change.

Corded Windows

If you are enrolled in Smoke Alarm Bundle Package that includes a Window Cord inspection, we will attempt to de-tangle all cords, however if we find the tangles/knots too complex and beyond fixing, we will leave that window with an approved cleat and warning label. It is the responsibility of the owner/agent to de-tangle the cords. Cost to install cleats and labels per window start from $5. (refer to your Annual Service Plan) We do not repair blinds, we only inspect and make cords compliant to ACCC Legislation. We will not be held responsible if the blind or window covering that we are making compliant breaks or falls apart due to age or wear and tear. This is not the responsibility of 1300 and the cost to replace or repair this window covering is the cost of the owner/agent or tenant. If we are required to install cleats or warning labels, you agree for us to screw into wooden frames and/or concrete walls to ensure the blind windows are compliant and secure.

Safety Switches

If you have chosen a Smoke Alarm Bundle Package that includes a Safety Switch inspection, we may be required to test this switch/es which in turn may temporarily turn the power off to the property for a short period of time. If we cannot locate the safety switch, due to the meter box not being accessible or it is hidden or locked away, this will not be the responsibility of 1300 Smoke Alarms. We will not be held responsible if any of the following events occur after the power has been turned off:

If computers lose data or will not turn back on
If TV’s no longer turn on
If fridges no longer turn back on and all food is lost
If lights do not turn back on or any electrical appliance does not work or if the power does not turn back on (as this indicates a fault)

1300 and its agents/employees/contractors and directors will not be held responsible for replacement of any of these items. If power does not turn back on, we will notify the managing agent immediately.

General

The report issued by 1300 certifies compliance or non compliance at the time of our inspection only with all relevant Federal and State Legislative requirements. 1300, its agents/employees/contractors and directors will not be held responsible if any of the compliance items including Smoke Alarms, Safety Switches or Corded Windows have been tampered with, removed or damaged by the tenant/agent/owner or any other party after our inspection has taken place. 1300 Smoke Alarms will not be held responsible whist waiting for a work order to be issued, or if a tenant will not allow access, or if a reasonable time has not been given to attend. 1300, its agents/employees/contractors and directors will not be held responsible for any damage an alarm may create due to it faulting to any of the buildings structure, ceilings, walls, paint, wallpaper or carpet. This costs and rectifications can be claimed under the owners insurance. The information contained on our website or document/s provide general guidance and information only. Readers should not act or omit to act solely on the basis of anything contained on our website or documents. In relation to a particular matter, you should seek appropriate professional advice. 1300 and its agents/employees/contractors and directors expressly disclaim liability, whether in negligence or otherwise, for any act or omission resulting from reliance on information contained on our website or document/s or reports for any consequence of such act or omission. 1300 Smoke Alarms Pty Ltd. Insurance Policy No: SMK106001466. RFC = Required for Compliance NRFC = Not required for Compliance All quotes are valid for 30 days unless noted. All prices include GST and are subject to change